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<br />Training Program <br />We have three phrases in our training program for new cleaners. Our intensive training <br />system creates a workforce that is educated, reliable, consistent, and cost-effective. <br />Classroom Training <br />During classroom orientation and training, new employees learn about MBM, HR policies, <br />safety, and their specific role within the company. There are test questions after each <br />section to ensure comprehension. Our focus during classroom training is to introduce <br />employees to our company, its culture, and its mission. We also use this time to <br />emphasize the importance of safety and safe work practices. <br />Technical Training <br />Once new employees have satisfactorily completed the first tier of training, they begin <br />their onsite training. During onsite training, employees are trained on the standard <br />methods for their particular job, site-specific methods, site-specific safety protocols, <br />customer service, and advanced industry training. For new management staff, onsite <br />training also focuses on supervisory skills and additional human resource policies. <br />During the onsite training, new employees build upon their classroom learning in a <br />tangible way. The onsite training helps new employees to visualize what they are learning <br />and prepares them to practice these procedures and techniques themselves in the final <br />step of training. <br /> <br />Page 7 of 30