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<br />Procedural Training <br />In the final stage in MBM’s training program, employees receive one-on-one instruction. <br />This final step ensures that employees have retained the information they have learned <br />in training and that they can execute it. During the hands-on training, a designated trainer <br />works side by side with the new hire. As the trainer and the trainee work together, the <br />new employees are taught the specific service plan for that client site, called TECH. Each <br />employee is taught this system for service delivery in order to ensure our clients receive <br />consistent and efficient services each day. <br />What is T ECH? <br />MBM’s Teach Easy Cleaning Habits (TECH) program is a proprietary system designed <br />to ensure reliable quality standards. <br />STAFFING LEVELS <br />MBM uses a mobile timekeeping technology to monitor employee departures and arrivals <br />in real time. We use QR codes and/or GPS to confirm that employees are onsite and <br />receive immediate notification if employees fail to report at their scheduled destinations. <br />If employees do not clock-in onsite when their shifts begin, a manager uses our mobile <br />technology to immediately locate and secure a replacement staff member. This ensures <br />a fully staffed team at the facility every shift. <br /> <br />Page 8 of 30