04/18/2011 Council Packet - Laserfiche WebLink

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Workload Capacity WSB monitors workload on a weekly basis utilizing Deltek Project Management software, and is constantly aware of staff commitments. WSB assures the City of Lino Lakes that the staff identified in this proposal are available and have the capacity to meet your project schedules. Our workload /staffing review process ensures that team members in each area of discipline are not over - committed to other projects that would prevent them from fulfilling the duties to which they are assigned. As the proposed City Engineer, Jason will have the majority of the contact with the City Council and staff. Jason is WSB's newest employee, and as such, he has not yet been assigned to any specific clients. Jason is immediately available to work for the City of Lino Lakes in either a full or part -time capacity. Response to Time Sensitive/ Short Notice Request WSB serves many communities on an as needed basis and one of our strengths is in working with the public. WSB's engineers and Jason Wedel are personable, in addition to being technically capable. When an issue is raised by City residents or community stakeholders, the City can be assured we will respond quickly, visiting the site and those concerned, if needed. We listen to those affected and build on their ideas to find a solution. WSB staff will be available from 7:00 a.m. to 5:00 p.m. during the week, by telephone, email, or fax to address questions from residents, businesses, developers, and City Staff. Additionally, we are available to attend evening City Council and Advisory Board Meetings. It is WSB's policy to respond to telephone calls or emails within 24 hours. If complete answers to inquiries take longer to develop, we will follow up with a telephone call or an email to let the concerned individual know that we are working to find an answer to their question or a solution to their problem. Additionally, if an issue arises when we are not available, our Issue Tracker software provides another communication resource for the City to utilize. The City will be able to enter an issue into the system via the Internet, which will automatically be emailed to the appropriate staff member. Documenting the issues and resolutions in Issue Tracker's web based format will promote both efficient, open communication and will enhance trust and collaboration throughout the organization. Communication WSB's staff focuses on strong communication at all levels within the City including council, administrator, department heads, staff, residents, business owners, and the media. We understand that City Council and staff need to be able to trust that the City Engineering matters are being handled in an effective and efficient manner. We pride ourselves on providing presentations and preparing staff reports that include solid technical background information and thoughtful recommendations in an easy to understand and "boiled down" fashion. WSB & Associates, Inc Our staff continually receives training in the softer communication skills. Recently, av many of our staff attended the ,t,P following communication training s.1 "Powerful Presentation Skills" — Jean Fox and "Writing to Get Things Done" — Stan Berry. Identification and Qualifications of Assigned Personnel