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POSITION DESCRIPTION <br />Position Title: <br />Receptionist/AV Support <br />Department: <br />Administration <br />Accountable To: <br />Finance Director <br />Status: <br />Non -Exempt <br />PRIMARY OBJECTIVE OF POSITION <br />Responsible for receiving and referring all inquiries to appropriate City <br />personnel. Performs other clerical and administrative duties including mail <br />processing, cash receipting, word processing and data entry, maintains <br />office supplies, schedules meeting room reservations and assists with other <br />Departments as needed. Assists with City's Recycling Program. Acts as <br />backup for Cable TV Coordinator. <br />SUPERVISION RECEIVED <br />Works under the guidance and direction of the Finance Director. <br />SUPERVISION EXERCISED <br />None. <br />ESSENTIAL DUTIES AND RESPONSIBILITIES <br />• Receives and routes central switchboard calls. Answers incoming telephone <br />calls, directing them to the appropriate individual or department. Takes accurate <br />messages and refers them in a timely manner to ensure the caller receives a <br />prompt reply. <br />• Refers customers and residents to proper persons or department. Greets visitors <br />at City Hall and directs them to the individual or department able to provide the <br />most assistance. Provides prompt and business -like customer service to <br />maintain a favorable image of the City. <br />• Provides counter coverage and assists customers with various requests. <br />• Processes all outgoing and incoming mail. Promptly distributes mail to <br />appropriate department. Notifies intended receiver when an express letter or <br />package arrives. <br />• Performs word processing, including, but not limited to, forms, licenses and <br />general correspondence. Maintains up-to-date directory of telephone numbers <br />and addresses necessary for public information. <br />• Maintains the lobby area, office supply/mail room area and front counter area in a <br />neat and orderly condition. Prepares the Council Chambers for meetings and <br />clean-up the following morning. Removes all outdated notices, posters, etc. as <br />needed. <br />• Schedules City Hall meeting room reservations. <br />• Performs cash receipting including collecting fees and issuing receipts for certain <br />licenses, permits and bills. <br />• Scans and properly files documents into LaserFiche system to ensure efficient <br />and effective future retrieval. <br />• Assists with coordinating recycling program by scheduling "clean-up" events for <br />residents, answering recycling questions, submitting reports to Ramsey County, <br />applying for funding reimbursements and grant dollars to support the program, <br />