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Woodlawn Apts. <br /> Paul and I attended the second meeting of the Woodlawn Apts. Coalition (so named <br /> by one of the residents) on Wednesday evening. Representatives from three buildings <br /> were in attendance as well as the manager of an adjacent complex. <br /> I believe we are making progress by facilitating an open dialogue between the <br /> tenants, management company, the owners, neighbors and the City. One of the <br /> results of the meeting last evening was agreement that the City's top priority repair <br /> items (fire door replacement/repair, smoke detectors and other essential repairs) <br /> would be completed within 30 days. <br /> The purpose of the next meeting will be to prioritize the remaining repair/replacement <br /> items and determine a better process by which repairs are made by the management <br /> company. <br /> Customer Service <br /> This week, Tim C. and I met with Georgine Madden, the consultant who conducted <br /> this month's customer service workshop for employees. She guarantees customer <br /> satisfaction and felt the rating of 4.4 out 5 given to her by the employees was less <br /> than what she felt was customer satisfaction. She plans to do some follow-up <br /> sessions to achieve our complete satisfaction. Gee, I wish all consultants we come <br /> deal with had such high standards. <br /> WELCOME BACK JULIE! HOPE YOU HAD A WONDERFUL TIME IN BEANTOWN! <br /> Samantha <br /> Administrative Policy Manual <br /> The overhaul of this document is well underway. It has been organized and a copy <br /> given to each Department Head for review and suggestions. The intent is to have a <br /> complete, thorough document bound in a three ring binder for easy update and <br /> distributed to all city employees for quick, accurate reference. <br /> Job Descriptions <br /> The process of upgrading all job descriptions to comply with the Americans with <br /> Disabilities Act has begun. All supervisors will be reviewing each job description with <br /> their respective employees during the annual performance evaluation. To prepare for <br /> this, each supervisor has been given a copy of the most recent available job <br /> description and a boiler plated sample of Americans with Disabilities Act language. <br />