03-27-2023 CC - Laserfiche WebLink

Home Browse Search

Attachment 2 CITY OF MOUNDS VIEW POSITION DESCRIPTION Position Title: Facility Coordinator Department: Parks and Recreation Accountable to: Director of Public Works/Parks and Recreation Status: Non -Exempt Full -Time PRIMARY OBJECTIVE OF POSITON The Facility Coordinator is responsible for maintaining exceptional customer service to all facility users, provide work direction to part time staff, and assist with the oversight of all scheduled events, rentals, programs, and services at the Mounds View Community Center. This includes the event center, gym, fitness center, room rentals, and Park and Recreation programs. SUPERVISION RECEIVED Works under the general guidance and direction of the Parks and Recreation Superintendent. SUPERVISION EXERCISED None. ESSENTIAL DUTIES AND RESPONSIBILITIES • Provide work direction to part-time building staff, ensuring they complete tasks and follow established policies and procedures. • Assist Event Center Manager by responding to Event Center inquiries and provide tours in order to determine objectives and requirements for events with customers and staff in the use of the community center facility. • Serve as the primary on -site contact person for customers, programs, and rentals. This includes handling any conflicts in a professional and courteous fashion. • Open and/or close the building as scheduled. • Perform daily building inspection walk-throughs and inventory checks. • Write daily work reports, maintain work records, balance cash drawers, and other administrative functions, including answering phones in a courteous manner. • Monitor the building and grounds to maintain a clean and safe environment for all users. • Assist full-time supervisory staff in specific tasks including but not limited to rentals, events, programs, projects, or customer service. • Oversee all events and rentals in the building ensuring they meet attendance requirements/deadlines, and are vacated at proper times. • Assist with set up for many types of events, including but not limited to: banquets, birthday parties, weddings, conferences, retreats, meetings, seminars, trainings, etc. • Interact with event attendees, making them feel welcome and answer questions when needed. • Assist with cleaning during event, and ensure cleaning is underway at the conclusion of event. • Return equipment and supplies to proper location. • Train and coordinate part-time staff on proper event procedures. • Other duties and special projects as assigned. MINIMUM QUALIFICATIONS • High School diploma or equivalent • Minimum two (2) years customer service experience • Minimum one (1) year of supervisory experience • Experience working with people from diverse backgrounds