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The proposal must describe public education services as specified in this RFP. The City <br />encourages Proposers to be creative and assertive in proposing other public education tools. <br />Examples of other, optional Contractor -provided public education tools could include (but <br />are not limited to) Contractor's own webpage specific to Mounds View, other <br />electronic/social media (e.g., email communications, blogs, mobile device applications, <br />etc.), and/or residential Recycling awards as additional incentives to participate in the <br />City's Recycling program. <br />2.17 Operations, Management, Safety & Customer Service Plan <br />The Operations, Management, Safety and Customer Service Plan must include a <br />description of the proposed management structure and operations approach, the safety plan <br />for protection of employees and the residents of Mounds View, and a comprehensive <br />explanation of the Proposer's plan to provide excellent customer service. The proposal should <br />include a description of the problems that the Proposer believes are likely to arise during <br />services, and how the ongoing operations approach mitigates problems, and the methods <br />proposed to deal with those problems. This should include, at a minimum, such problems <br />as employee absenteeism, equipment breakdowns, billing errors, and capability to provide <br />Collection of optional/additional materials. This Plan must address specifically how the <br />Proposer will work with the City to identify and resolve consistent sources of problems. <br />2.18 Price Proposals <br />All proposed prices shall be submitted on the Price Worksheet (Form E), along with a list <br />of bulky and electronic waste fees and executed by an authorized official. <br />MU210\313\952165.v1 City of Mounds View <br />Request for Proposals Residential Solid Waste and Recycling Services <br />Page 9 <br />