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e. Promote educational learning sessions within the Mounds View community. <br /> f. Partner with Ramsey County for public education assistance and funding. <br /> g. Maintain a City-specific website page dedicated to Solid Waste Collection Services. <br /> h. Printing of all educational pieces except for the items specifically designated to <br /> Hauler(i.e.,educational tags). <br /> 2.8.2 The Hauler will provide the following public education services: <br /> a. A link to a City of Mounds View Solid Waste Collection Services website on their <br /> website. <br /> b. Printing and distribution of educational tags, as needed,to notify RDUs of items <br /> incorrectly prepared or placed for collection. <br /> c. Unless provided by the REC, printing and distribution of educational materials <br /> prior to and regarding the Food Scraps rollout in Mounds View. <br /> d. Printing and distribution of additional public education services as provided by <br /> Hauler and agreed to by both the City and Hauler. <br /> e. Prior to distribution,Hauler will provide a copy of such materials to the city along <br /> with the number of properties the materials will be distributed to. <br /> 2.9 Operations,Management Safety and Customer Service <br /> 2.9.1 Hauler will accept and respond to all communications with RDUs regarding Services. <br /> 2.9.2 The City shall educate RDUs that the first point of contact with respect to any service <br /> or billing inquiry by an RDU shall be the Hauler.To the greatest extent possible,Hauler <br /> shall attempt to resolve customer service issues directly between the RDU and Hauler. <br /> 2.9.3 Hauler shall identify a contact person,their phone number,and email address,to receive <br /> all initial contact from the City staff regarding issues with residents,reporting,etc.This <br /> contact person shall be located within Minnesota and must be available during business <br /> hours Monday—Friday. <br /> 2.9.4 The City requires responsive, professional, and business-like customer service at all <br /> times, including interactions with residents by employees on the collection route, <br /> interactions on the phone,emails,websites,and in all other forms of communication. <br /> Hauler will not discriminate against any person who is limited English proficient and <br /> will take reasonable steps to ensure that persons with limited English proficiency have <br /> meaningful access to Services provided under this Agreement.Such steps may include <br /> seeking City assistance to provide translation services related to customer service. <br /> 2.9.5 Hauler shall establish and maintain a customer service office for accepting and <br /> A-16 <br /> MU210\313\963095.v4 <br />