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spreadsheet)of all"verified"Missed Collections from reports received by Hauler,and <br /> other complaints,which includes the following:the nature of the report or complaint; <br /> customer name,address,and phone number of the RDU(if relevant);the date and time <br /> received;Hauler's response;and the date and time of the response. <br /> 3.1.3 Annual Reporting.Hauler shall maintain a current record of all services by RDUs and <br /> provide to the City in January of each year an annual report containing the following <br /> information: <br /> a. Average total number of RDU's receiving Services; <br /> b. Average number of RDUs receiving small every-other-week trash service; <br /> c. Average number of RDUs receiving small weekly trash service; <br /> d. Average number of RDUs receiving medium weekly trash service; <br /> e. Average number of RDUs receiving large weekly trash service; <br /> f. Average number of vacant RDU's; <br /> g. Number of RDU's receiving senior or veteran discount; <br /> h. Number of RDUs with an extra trash cart; <br /> i. Number of RDUs with an extra Recyclables cart; <br /> j. Number of RDU subscribing to Yard Waste; <br /> k. Number of RDU's receiving on-demand Yard Waste disposal; <br /> 1. Number of Bulky Waste(non-electric)items disposed of, <br /> m. Number of Electronic Waste items disposed of; <br /> n. Number of RDUs receiving Walk-up collection; <br /> o. Number of RDUs who placed services on an Extended leave; <br /> p. Number of times Hauler imposed a charge for overflow trash;and <br /> q. Number of cart size changes. <br /> 3.1.4 Annual Progress Report. Hauler and City shall meet in person on an annual basis in <br /> February of each year.Topics shall include,but not be limited to: <br /> a. Annual progress discussion with plans for the next year; <br /> b. Certification that the Hauling District maps as specified in this Contract are up to <br /> A-24 <br /> MU210\313\963095.v4 <br />