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070HOLA SOLUTIONS QUOTE-2) 82 MV (18) Standard • Review and administer change control procedures, hardware and software certification, and all related project tasks required to meet the deployment date. • Ensure Customer vendors' readiness ahead of the deployment date. • Assign one or more personnel who will work with Motorola staff as needed for the duration of the project, including at least one Application Administrator for the system and one or more representative(s) from the IT department. • Identify the resource with authority to formally acknowledge and approve change orders, completion of work, and payments in a timely manner. • Provide building access to Motorola personnel to all Customer facilities where system equipment is to be installed during the project. Temporary identification cards are to be issued to Motorola personnel, if required for access to facilities. • Ensure remote network connectivity and access to Motorola resources. • Provide reasonable care to prevent equipment exposure to contaminants that cause damage to the equipment or interruption of service. • Ensure a safe work environment for Motorola personnel. • Identify and manage project risks. • Point of contact to work with the Motorola System Technologists to facilitate the training plan. IT Support Team The IT Support Team (or Customer designee) manages the technical efforts and ongoing tasks and activities of their system. Manage the Customer-owned provisioning maintenance and provide required information related to LAN, WAN, wireless networks, server, and client infrastructure. They must also be familiar with connectivity to internal, external, and third-party systems to which the Motorola system will interface. The IT Support Team responsibilities include the following: • Participate in overall delivery and training activities to understand the software, interfaces, and functionality of the system. • Participate with the Customer subject matter experts during the provisioning process and training. • Authorize global provisioning choices and decisions, and be the point(s) of contact for reporting and verifying problems and maintaining provisioning. • Obtain inputs from other user agency stakeholders related to business processes and provisioning. • Implement changes to Customer owned and maintained infrastructure in support of the Evidence Management System installation. Subject Matter Experts The Subject Matter Experts (SME or Super Users) are the core group of users involved with delivery analysis, training, and the provisioning process, including making global provisioning choices and decisions. These members should be experienced users in the working area(s) they represent (dispatch, patrol, etc.), and should be empowered to make decisions related to provisioning elements, workflows, and department policies related to the Evidence Management System. General Customer Responsibilities In addition to the Customer Responsibilities stated elsewhere in this SOW, the Customer is responsible for the following: Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola(the Underlying Agreement"")that authorizes Customer to purchase equipment and/or services or license software(collectively""Products"").If no Underlying Agreement exists between Motorola and Customer,then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products. Page 13