Agenda Packets - 1986/04/07 - Laserfiche WebLink

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-I- 4. Contractor's Operations 4.1 The Contractor should have at least one year of experience in the business of curbside recycling collection and marketing. 4.2 The Contractor, prior to the award of the contract, if requested by the City, will be required to show evidence of prior work during the past 36 months. 4.3 The Contractor shall establish and maintain an office for accepting complaints and customer cal:s. the office shall be in service during the hours of 8:00 a.m. until 5:00 p.m. on all days of collection as specified in this contract. Any changes in the address and telephone number of such office as identified on the bid sheet shall be given to the City in writing. 4.4 Complaints on service will be answered by the Contractor courteously and promptly. The City will notify the Contractor of all complaints it receives. The Contractor is responsible for all such complaints and action taken thereon shall be kept by the Contractor and reported monthly on the Official Complaint Form attached as Exhibit 1 to :he City and specifically to the Clerk —Administrator. 4.5 Whenever the City or a resident notifies the Contractor of locations which have not received scheduled service, the Contractor is required to service such locations in the same day when noeified prior to noon o' the scheduled date. 5. Public Awareness 5.1 The City shall: a.) Provide the Neighborhood Block Captain with recycling reminder signs. b.) Support the program via newspaper articles, billboard announcements, City newsletter, Cable T.V. and contact with local community groups. c.) Develop and deliver the initial flyer to be sent to all residential properties on or about May 1, 1986. d.) Place an initial notice about the program in the Community Section of the Minneapolis Star 6 Tribune, the Neighborhood Section of the St. Paul Dispatch and Pioneer Press and the New Brighton Bulletin.