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MEMO TO: Don Brager, Finance Director iq 7 FROM: Mike Ulrich, Public Works Foreman DATE: February 15, 1989 SUBJECT: INSURANCE CLAIM AT 5259 GREENFIELD AVENUE The following is in reference to Mr. and Mrs. Johnson's complaint of damages sustained by sewer back-up. We received a call on December 7, 1988, at approximately 7:00 P.M. informing us that the Johnson's sewer had backed up. .Wally Mortenson responded to the call; he checked our main line which was clear and also talked to the homeowners and told them that we did not have an obstruction in our lice. On December 15 at aporoximately 6:30 a.m. dispatch had informed me of another sewer back uo at the same residence, 5259 Greenfield Avenue, in which we responded to immediately. At approximately 6:45 a.m. Wally responded to the residence and checked our lines which were again clean ana running freely. A short time after Wally had spoken to the resident, I sent Gary Kardell to the location so that we would have further testimony as to what the conditions of the back-up actually were at that residence. ' C Approximately one half-hour later I was asked to return to the location to try to explain further the City's position on what had happened and reaffirm that we did not have a blockage in our line. Fowever, Mr. and Mrs. Johnson did not believe our explanation. Gary and myself did view the back-up in their basement; they had approximately 3/4" of what appeared to be sewage. It was mainly clear water, some toilet tissue, etc. We did express our sympathy, but under no means did we ever implicate the City of Mounds View being at fault for the back-up. In an effort, to substantiate our position we ran the jet rodder down our main and once again found no obstruction. After our rodder had passed the service at 5259 Greenfield Avenue their water level did cecrease in the basement. We maintained that they had some type of Obstruction at the end of their service and we essentially cleaned t^a end of their service with the power of the jet nozzle when we =_nt bv. We then had the line talevised with a report documenting ;w obstructions and photographs were taken of the resident's se:'rice snowing deposits of poss;ole grease or other deposits of sL:dce, etc., at the end of their service. Since that day I have had numerous conversations with Mr. Johnson emphasizing our exolanation of the situation.. Once again, informing him that is was our belief that we did ;not cause the back-up. He viewed the pictures taken of his s>-r•rice and the line and also read the :e - from 1 5cr .,e te;evision crew. On the to lowing day, Jan -.;a-; l5, 1989, Gary Kardel. write a or•ef -ort Oc his r_collectic:: _ tnc1dnn:. A coon of '.is nemc is at -ached alone wi:.. tna ---evisi_.. :enc:: an _-- as.