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civicplus.com 13 <br />Digital Accessibility Platform <br />• Software as a Services (SaaS), API-first technology <br />• Offers end-to-end compliance auditing <br />• Ability to spider, scan, and diagnose entire websites, single blocks of code, and content delivered via API <br />• Offers flexible resources for proper identification and remediation of the detected issues <br />CivicPlus Chatbot <br />AI-Powered Customer Service to Delight <br />your Residents <br />You want to give your residents the highest quality, most <br />responsive, and personalized customer service experiences. <br />However, with less staff, fewer resources than ever before, <br />and building pressure to enable contactless government, how <br />can you continue to delight your community members? With <br />smart customer service automation. <br />CivicPlus Chatbot is designed to convincingly simulate <br />the way a human would behave during a customer service <br />interaction. Our advanced technology combines the power of <br />site search and artificial intelligence (AI), to deliver exceptional <br />customer experiences to people using your CivicPlus website. <br />Our Chatbot crawls your website and other linked databases <br />to create a continually, automatically updated AI-powered <br />knowledgebase. The result is less time spent on common, <br />transactional inquiries and happier residents who know they <br />can quickly and effortlessly receive what they need from their <br />municipality. <br />An Experience Designed for the Public <br />Sector <br />Unlike chatbots intended to facilitate retail <br />sales, the CivicPlus Chatbot is designed to <br />simulate government-resident interactions. <br />Insightful Analytics <br />Use Chatbot’s reports to identify content <br />gaps on your website and add the <br />information, tools, and resources that people <br />are searching for most frequently. <br />No Content Silos <br />Our smart Chatbot scans your content and <br />routinely refines its responses for improved <br />results. <br />Automated Customer Service <br />Chatbot simulates the quality service <br />experiences your staff has with residents; <br />saving you time from answering common <br />questions by email, phone, and walk-in. <br />Answers from Multiple Sources <br />Chatbot crawls your website and other linked <br />databases to create a continually updated <br />AI-powered knowledgebase.