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civicplus.com 63 <br />Mounds View’s Investment <br />Total Investment - Initial Term <br />(includes one-time fees and Initial Term annual services)$98,074.28 <br />Annual Recurring Services <br />(subject to uplift)$56,951.28 <br />SeeClickFix 311 CRM Pro <br />• Unlimited User Licenses with Permissions and <br />Roles <br />• iOS and Android Apps for Residents and Officials <br />• Embeddable Web Portal <br />• Request Workflows and Communication Tools <br />• Powerful Mapping & Analytics <br />• Alerts and Notices with Email and Push <br />Notifications <br />• Work Orders with Tracked Resources <br />• Conversations <br />o Manage all Inbound and Outbound <br />Correspondence with Individual Residents <br />o Resident Emails, Texts, Phone Calls are <br />Aggregated and Organized in a Centralized <br />Hub <br />Professional Services <br />• SeeClickFix 311 CRM Account Configuration <br />• SeeClickFix 311 CRM Virtual Training <br />Annual Recurring Services <br />• Hosting & Security <br />• Software Maintenance Including Service <br />Patches and System Enhancements <br />• 24/7 Technical Support and Access to the <br />CivicPlus Help Center <br />• Dedicated Customer Success Manager <br />SeeClickFix 311 CRM Project Scope <br />Total Cost