1997-05-22 Agenda & Packet - Laserfiche WebLink

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functions, and the intern-relations between each of the departments. • 5. Attends staff meeting on a regular basis. Attends at least three board meetings, executive meetings, professional association meetings, public hearings, or other relevant meetings. If appropriate, attends staff training, educational workshops, and/or conferences. 6. Organizes, with the initial assistance of the supervisor, a personal weekly/monthly schedule highlighting tasks to be completed, deadlines to be met and a priority ranking of all tasks to be completed. 7. Learns and uses, where appropriate, procedures for office management, phone answering, operational record keeping, and various paperwork procedures commonly used in-house and for customer information. 8. Works front desk, or phones to learn proper customer/guest relations such as customer registration, fees collection, answering questions, directing guests to appropriate departments or staff, and handling complaints. Learns the art of courteous, tactful customer relations. 9. Develops through observation and orientation, a view of how municipal budgets determine operations. 10. Develops a proper sense of professionalism and work ethic through the mentoring process between student and supervisor and other staff. This includes learning company/agency rules as well as both written and unwritten policies. 11 . As conflicts arise with staff or customers, immediate action is taken to resolve the problem and the appropriate supervisory staff is informed of the incident. 12. Assists with some portion of personnel management. One to three assignments will be made in either personnel recruitment, personnel selection, staff scheduling, or personnel evaluation. .