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OPERATION POLICIES/PHILOSOPHY In undertaking any work. effort, it is extremely important to examine the underlying policies and philosophies which will govern the program. These fundamental guidelines have a substantial impact on the potential success or fa.ilure of a project. Based upon past experience, Northwest has four key policies and philosophies which are the basis of work it performs. At the heart and center of all work conducted by Northwest is- the recogni- tion that the program and product is to be that of the Client and not the Consultant. In this regard, Northwest -views its services as being one of a facilitator, implementing and carrying out the wishes of the community. This form of operation requires constant attention to and recognition of aspects of work which are policy in nature and hence require community . and public official determination. In past and current projects, Northwest has been highly successful in maintaining its proper role and function and not infringing upon the jurisdiction of policy makers. Northwest's recognition and performance of its role necessitates a second operational policy. This is the maintenance of constant communication with City staff and decision makers. Relative to the St. Anthony Kenzie Terrace Program, it is assumed that informal , typically daily contact will be main- tained with the City Manager. Formal written progress reports will also be submitted on a weekly or bi-weekly schedule. At the HRA level , monthly meet- ings at minimum are expected. During times of active policy formulation, meetings would be more frequent. Not to be overlooked or minimized in the communication process are the project area commercial and residential property owners and renters. An open channel of communication is seen as manditory with this group. This will serve to minize conflict and avoid rumors, and in all likelihood reveal implementation opportunities which otherwise might be passed by. As will be explained later in this proposal , the mechansims for formal and informal area property owner/renter communications will be established as part of Stage I of the work program. A third operating policy of Northwest is flexibility. It is believed that overall program success will be largely contingent upon maintaining an open mind and exploring new ideas and alternatives which may emerge as the implementation process takes place. This is not to imply that progress will be halted nor that unnecessary back tracking will be accepted. However, this. basic attitude of flexibility will help insure accomplishment of program goals which are more acceptable to those affected and will in all probability open new opportunities. A final and very critical philosophy of operation is Northwest's view of the de- velopment process. From our experience and perspective, development or redevelop- ment can be partially viewed as a highly technical process, which involves and _ follows legally and professionally established requirements and procedures. • 3