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!/S <br /> Seminars, Public Speaking & Consulting: <br /> Conflict Prevention and Resolution <br /> t Rebuilding Trust Between Management and Staff <br /> t Preserving Trust in Working Relationships <br /> t The Prevention and Resolution of Conflict <br /> t De-escalating Entrenched Conflict <br /> Anna conducts seminars in conflict management,and serves as a facilitator to de-escalate <br /> entrenched conflict. The process she uses,and trains others in,creates the conditions in <br /> which the wisdom of the team can emerge. She has worked at all organization levels-- <br /> front line to executive,with groups ranging in size from two to 140 people. <br /> Streamlining Work Through Teams <br /> t The Leadership Transition to the Collaborative Workplace <br /> t Skills for Collaborating and Aligning with Other Agencies <br /> t Strategies for Creating Empowered Teams <br /> t Pride in Work: The Delighted Customer <br /> t Tools for Streamlining Work <br /> Anna has helped many organizations: clarify and align team mission; problem-solve and <br /> plan in complex,dynamic systems; identify and address inappropriate team behaviors; <br /> collaborate with other work units; and streamline work flow. <br /> Change Management & Communication Skills <br /> t Using the Myers-Briggs Instrument to Communicate More Effectively <br /> t Building Work/Life Resiliency: Managing Stress and Change <br /> t Communication and Listening Skills for Executives and Staff <br /> t Coaching the Troubled Employee <br /> Anna has helped organizations address both systemic and interpersonal barriers <br /> to healthy communication. In addition, she consults with organizations <br /> to address the needs of employees after traumatic events. <br /> Strengthening Executive Teams <br /> Anna has helped executive teams move from functional, turf-oriented <br /> mind-sets to collaborative,interdependent alliances. She assists executive teams in <br /> identifying the procedures they must 'own" for organizational health. <br /> ANNA MARAVEIAS, M.A., LICENSEd PSY6010giST <br /> 489 HARRi <br /> ET AVE, SNOREVIEW, MN 55126, (612) 481,8553 <br />