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I f le <br /> Rebuilding Trust Between <br /> Management and Staff <br /> "I am amazed at how you held the attention of both union members and <br /> management-a testimony to the pertinence and timeliness of the material. " <br /> Why do so many organizations struggle with relationships between <br /> management and staff"? What are the root causes of deterioration between <br /> these two groups? Are there common mistakes, outside of awareness, which can <br /> easily be avoided? <br /> During this seminar participants examine behaviors which lead to dependent and <br /> resentful employees versus those which create climates of joint effort. <br /> At the conclusion of this seminar, participants are able to: <br /> § Avoid well-intended behaviors which create staff dependency and resentment <br /> § Resist the temptation to place blame outside their span of control and <br /> ultimately lose the opportunity to address the problem <br /> § Avoid problem solving where one side takes sole responsibility for problem <br /> identification and resolution <br /> § Utilize a step-by-step process for engaging both parties in the creation and <br /> implementation of solutions <br /> § Skillfully use the subtle, but powerful, influence of positive expectations on <br /> performance <br /> § Replace automatic reactions with behaviors that are consistent with the desired <br /> outcome <br /> For more information, contact: <br /> ANNA MARAVEIAS, M.A., LiCENSEd PSyChOlOgiST _J <br /> 489 HAaaiEr AvE, SNOREviEW, MN 5 5126, (612) 481-8 5 5 3 <br />