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Preserving Trust in Working Relationships: <br /> Preventing the Escalation of Conflict <br /> "One of the top seminars I have ever attended — <br /> the applications of this material are endless. " <br /> Solid working relationships between colleagues, stakeholders, suppliers, <br /> and customers are the most valuable asset of any business. When these <br /> relationships begin to erode, organizations need not feel powerless. There are <br /> specific, concrete actions which people can take to prevent the escalation of <br /> conflict and restore the relationship. <br /> During this one-day seminar, participants 1) learn how to recognize the subtle <br /> indicators that relationships are at risk and 2) skillfully intervene. <br /> At the end of this seminar, participants are able to: <br /> § Recognize common, self-defeating behaviors in handling conflict <br /> § Identify errors in thinking which trigger the breakdown of the relationship <br /> and, ultimately, the loss of the resource <br /> § Anticipate the phases of conflict escalation and respond effectively in early <br /> stages. <br /> § Utilize a five-step process for preventing others from retreating into self- <br /> protective behavior <br /> § Act with confidence and skill to preserve the most critical asset of any <br /> business — sound working relationships between colleagues and customers <br /> For more information, contact: <br /> ANNA MARAVEIAS, M.A., LICENSEd PSyChOlOriST <br /> 489 HARRIET AVE ShOREViEW MN 5 5 <br /> 126, (612) 481-8553 <br />