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The Prevention and Resolution of Conflict: <br /> Strategies for Systems and Individuals <br /> "Outstanding information, presented expertly — <br /> an uncommon ability to engage the class. " <br /> This seminar is designed to address both prevention and resolution strategies, <br /> using system and individual tools. It combines two separate workshops, <br /> "Rebuilding Trust Between Management and Staff" and "De-escalating <br /> Entrenched Conflict," into a powerful two-day course. <br /> Focus on Prevention: Rebuilding Trust <br /> Between Management and Staff <br /> • Avoid well-intended behaviors which create staff dependency and resentment <br /> • Resist the temptation to place blame outside their span of control and <br /> ultimately lose the opportunity to address the problem <br /> • Avoid problem solving where one side takes sole responsibility for problem <br /> identification and resolution <br /> • Utilize a step-by-step process for engaging both parties in the creation and <br /> implementation of solutions <br /> Focus on Resolution: De-escalating Entrenched <br /> Conflict <br /> • Skillfully turn heated adversaries into empathetic listeners — hearing the facts <br /> surrounding the conflict, perhaps for the first time <br /> • Listen beneath the anger of each party to identify the driving fears and hopes <br /> • Uncover concrete, over-arching goals, to which each party willingly commits <br /> • Write compelling contracts, designed to protect the new alliance <br /> S <br /> '1 ANNA MARAVEIAS, M.A., LICENSEd PSyCh0l0giST <br /> 489 HARRIET AVE ShOREVIEW MN 5 3126 612 481-8 5 5 3 <br />