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Customer service: <br />The review committee discussed the importance of providing a high level of service for all of our residents. Some <br />of the specific items that were discussed were: plan for rolling out new hauler, cart size selection for residents, <br />communicating customer set out incidents (blocked cart, unacceptable materials, etc.), and communications <br />specific for St. Anthony residents. <br />Both proposals received demonstrated the shared vision for providing a high level of service to our residents. In <br />addition, during the interviews both haulers appeared to be willing to work as a team with city staff to ensure a <br />high level of communications and service levels for our residents. <br />Curbside organics: <br />Through conversations with both haulers along with Ramsey and Hennepin counties, there are still unknowns as <br />to how a curbside organics program for St. Anthony would work given the different states of readiness in each <br />County. For example, currently Ramsey County’s food scraps durable compostable bag pilot program is <br />anticipated to start sometime in 2023. And currently Hennepin County’s curbside organics program is a separate <br />cart for organics only, that is picked up by a separate truck and brought to an industrial compost site. <br />The haulers also discussed the challenges of an opt-in option for residents tends to realize low usage, and an <br />opt-out option with everyone paying for the service but the option to opt-out of receiving the service approach, <br />tends to be more cost efficient for both the haulers and the residents overall. <br />The review committee recommends having a reopener clause for curbside organics in the future in the contract. <br />This reopener clause would allow the city and hauler to reopen the contract to only discuss cost of curbside <br />organics and program details when the time comes. <br />Weekly Recycling: <br />Both proposals included every other week recycling prices as well as alternate every week recycling price. <br />The haulers discussed the logistics for conducting every week recycling and the low return on investment for the <br />city/residents due to additional cost for the subscriber and wear on roads having additional truck on the streets <br />every week vs. every other week. Both haulers are open to working with the city if this is a desire in the future. <br />The review committee recommends having a reopener clause for adding every week recycling in the contract if <br />trends and demand for weekly recycling service shift within the term of the contract. <br />RECOMMENDATION <br />Both haulers provided thorough and complete proposals, and the committee determined that both haulers are <br />fully capable of serving the City well. The financial analysis attached to this memo clearly shows a significant cost <br />difference between the two, and thus the decision of the committee is to recommend moving forward with <br />contract negotiations with Aspen Waste Systems, Inc. <br />DISCUSSION ITEMS FOR COUNCIL FEEDBACK <br />Below are the specific items for discussion and feedback: <br />Does the Council have any questions about the proposal review process? <br />Does the Council wish to have a reopener clause in the final contract for curbside organics? <br />Does the Council wish to have a reopener clause in the final contract for weekly recycling? <br />Other considerations for staff? <br />ATTACHMENTS: <br />Foth Summary of RFP Process and Results