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3 <br />WEBSITE: SAVMN.COM <br />•Ongoing site re-organization and content updates to <br />build community awareness and improve onsite user experience <br />•Emphasis on messaging, branding, graphics, and consistency <br />•Working toward compliance with WCAG 2.1 (Website Content <br />Accessibility Guidelines) including use of online accessibility tools <br />•2025 Redesign to refresh site, improve visuals, simplify navigation <br />•TOP PAGES –Home, Jobs, News, Permits & Licenses, SAPD, <br />Garbage & Recycling, Wine & Spirits <br />A 2022 CivicPlus® survey found that 91% of residents who trust their <br />local government also reported satisfaction with their city’s online <br />services and communication. Building a positive civic experience starts <br />with an accessible, secure, user-friendly website. <br />2024 SNAPSHOT / savmn.com <br />100,538 Users, with over 1.3 million sessions with <br />256K engaged sessions, 37K users found us <br />organically and 3.7K via social media or a referral site. <br />ACCESSIBILITY: SAVMN.COM <br />•Working toward compliance with WCAG 2.1 (Website Content <br />Accessibility Guidelines) including use of new accessibility tools <br />•Deadline for compliance is April 2027 but does not preclude lawsuits <br />prior to deadline. Currently cities must show good faith efforts to <br />comply with accessibility laws and standards <br />•Web ADA Lawsuits are rising: 2,256 in 2019 to 4,605 in 2023 (41% <br />increase from 2022) <br />•Civic Plus® tools provide overview of accessibility compliance levels, <br />locate inaccessible elements such as links & images, and scans PDFs for <br />errors with remediation services <br />WCAG2.1defines how to make Web content more accessible to people with disabilities. <br />Accessibility involves a wide range of disabilities, including visual, auditory, physical, speech, <br />cognitive, language, learning, and neurological disabilities. <br />DIGITAL ACCESSIBILITY INCLUDES <br />Use of plain language, color contrast, <br />font sizes, headers, alt tags, mouse-less <br />operation, use of screen readers, <br />translation, audio transcripts, captions, <br />appropriate hyperlinks and more. <br />5 <br />6