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55% (q) Word of mouth <br /> 16% (r) Other <br /> 18a. Do you expect the number of employees you have in each of the following categories to increase,decrease <br /> or stay the same over the next three years? (Circle 1, 2 or 3 for each category) <br /> b. If you expect a change, how many employees will be added or subtracted? (Indicate by how <br /> many) <br /> Increase Stay The Same Decrease By How Manx? Percent of <br /> Employees <br /> in this catego <br /> (a) Unskilled labor 16% 45% 0% 73 57% <br /> (b) Precision production/specialty skills 16% 21% 0% 13 14% <br /> (c) Clerical/secretarial 18% 34% 0% 9 51% <br /> (d) Sales 26% 29% 0% 14 49% <br /> (e) Engineers 0% 32% 0% 0 20% <br /> (f) Professional/management 8% 47% 0% 6 3% <br /> (g) Information technology 3% 29% 0% 2 0.5% <br /> (h) Temporary/contract employees 5% 32% 0% 1 0% <br /> (i) Youth employees 3% 37% 0% 2 0% <br /> 0) Other 5% 29% 0% 5.5 43% <br /> 19. Overall, how do you rate your employees with respect to their attitude toward work and their <br /> productivity? (Circle ONE answer per line) <br /> Very <br /> Average Excellent(5) Good 4 Good 3 Fair 2 Poor 1 <br /> 4.4 (a)Attitude toward work 47% 29% 1 l% 0% 0% <br /> 4.4 (b) Productivity 42% 34% 8% 0% 0% <br /> 20. Employees and owners often need additional training for their current job. From the list below,select the <br /> training topics which are needed but are not already being provided. (Circle Yes or No for each item. For <br /> those you answered Yes, write the number of people needing this training.) <br /> Number of People Comment on a <br /> Yes No Needing Training specific need <br /> General Skills <br /> a--Basic math 3% 68% 1 <br /> b--Basic Shop Math 3% 68% 1 <br /> c--Reading and Writing 3% 68% 2 <br /> d--Interpersonal Communication 11% 63% 7 <br /> e--English as a Second Language 3% 68% 0 <br /> f--Diversity 3% 68% 0 <br /> --Customer Service 18% 58% 32 <br /> Managerial Skills <br /> h--Basic Accounting 13% 61% 4 <br /> i--Financial Management 13% 58% 4 <br /> --Record Keeping 11% 61% 2 <br /> k--Inventory control 11% 61% 2 <br /> 1--Business Planning 18% 55% 7 <br /> Hugo Business Retention and Expansion Strategies Program Chapter 5—page 8 <br />