2017.12.18 CC Packet - Laserfiche WebLink

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Statement of Work PROJECT ASSUMPTIONS • Agency and zedlT Solutions will review their responsibilities before work begins to ensure that Services can be satisfactorily completed. • Changes or additions to scope requested by the Agency may require a Change Order to reimburse zedlT Solutions for the additional costs associated with the change. • All work is expected to be performed remotely, and no onsite work is expected. • zedlT Solutions will implement the known features and functions that exist in the current Civic Platform version deployed in the Civic Cloud at the time of the contract signing. Should a new version of the Civic Platform become available during the project implementation, the Agency can request the enhanced features, but it may require a Change Order to reimburse zedlT Solutions for the additional cost associated with the change, or the Agency can implement the enhancement after project go -live. • Agency will maintain primary responsibility for scheduling Agency employees and facilities in support of project activities and schedule. • Agency is responsible for proper desktop hardware/software/network preparation in accordance with Accela specifications. • Agency is responsible for leading the acquisition and/or coordination of any 3m party software, data, or resources that may be required as part of the Accela software implementation. • Agency will commit to the involvement of key resources and subject matter experts for ongoing participation in all project activities as defined in this SOW. The importance of Agency staff participation is imperative to the successful, and timely, implementation of the project deliverables. • Any work not specifically identified in this agreement is out of scope. WORK DESCRIPTION The following section describes the specific activities and tasks that will be executed to meet the business objectives and business requirements of the Agency. In support of the implementation effort as described above, zedlT Solutions will provide the following detailed implementation services. For each deliverable, a description is provided as well as criteria for acceptance of the deliverable. DELIVERABLE 1: PROJECT MANAGEMENT zed1T Solutions' Lead Consultant will work with the Agency to develop an agreed upon implementation schedule, and to coordinate the completion of all deliverables and zedlT resources. The implementation schedule will include acceptance review periods for the Agency for each deliverable. The expectation is that the Agency will manage the project timeline and work with their staff should the timeline require any changes to ensure resource availability. zedlT will provide a maximum of eight (8) hours per month of project management for the duration of a maximum project schedule of three (3) months. Any additional hours of project management that are required due to additional scope requests or delays in project schedule that are outside of zedlT's control will require a change order to increase project management hours. zedlT Solutions Responsibilities: • Work with Project Manager to develop an agreed upon three-month implementation schedule • Coordinate zedlT resources and completion of deliverables • Provide weekly Project Status Report to the Agency Project Manager. Agency Responsibilities: • Identify a Project Manager that will work with zedlT's Lead Consultant throughout the project to manage and coordinate all project deliverables. • Work with zedlT's Lead Consultant to develop an agreed upon three-month implementation schedule. 9 2015 Accela Inc. Page 8