2017.12.18 CC Packet - Laserfiche WebLink

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Statement of Work • Ensure Agency Business Subject Matter Experts (SMEs) are available to assist with and support project deliverables per the implementation schedule. • Coordinate and secure necessary IT resources (i.e. System Administrator, GIS Administrators) and equipment (i.e. conference rooms, projectors, speaker phones, computers, etc.) for system setup, training, conference calls, on-site meetings, coordination with 3rd party vendors, etc. • Coordinate and secure necessary resources, equipment and/or specifications for any 31d party software interfaces (if applicable). DELIVERABLE 2: ACCELA AUTOMATION SETUP Upon Contract signing, zedlT Solutions will work with Accela to setup an environment in the Civic Cloud and load the Best Practice Templates for Land Management, which includes permits and inspections, code enforcement, and planning and zoning, into the configuration. Additionally, the environment will be licensed per the Agency sales order form and will be subject to Accela's Subscription Terms and Conditions. In terms of specific output, the following will be executed for this deliverable: • URL's and login information for each environment Specifically, zedlT Solutions will perform the following tasks within the support environment: • Demonstrate that the Civic Platform is operational by using the valid credentials to log into the Agency's computing environment. • Ensure that the software licensing is set up in the Accela cloud per the agreed to sales order form • Validate proper installation of the Land Management Best Practice Template Configurations has been completed by Accela Application Support. • Validate proper setup the mobile applications gateway for use of field applications has been completed by Accela Application Support. zedlT Solutions Responsibilities: • Provide timely and appropriate responses to Agency's request for information. • Validate proper setup the Civic Platform in Accela's Civic Cloud. • Provide desktop requirements documentation to Agency • Demonstrate how to login/logout and view the loaded Best Practice Templates Agency Responsibilities: • Provide timely and appropriate responses to requests for information by Accela • Arrange for the availability of appropriate Agency staff to assist with inquires and activities related to system installation, setup, testing, and quality assurance throughout the setup process • Schedule appropriate Agency staff participants and meeting locations for activities. Acceptance Criteria: • Confirmation of ability to log into the Civic Platform using the valid credentials DELIVERABLE 3: SETUP OF AGENCY USERS zedlT Solutions will setup Agency staff users based on the number of software licenses purchased to a maximum of 20 named user accounts. zedlT Solutions will deliver and discuss the Roles and Functions Matrix document, and the Agency will indicate which user group role each staff is to be assigned. For example, if Agency purchases 10 Land Management Solution licenses, zedlT Solutions will setup 10 named staff user login accounts. 9 2015 Accela Inc. Page 9