2017.12.18 CC Packet - Laserfiche WebLink

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Statement of Work DELIVERABLE 15: CIVIC PLATFORM TRAINING The platform includes access to a large library of agency staff administrator and agency end user training materials in Accela's Success Community, available online and self -paced, at no additional cost. Each agency staff user can request login credentials and gain access to the entire library of training materials which include video tutorials, how-to documents, administrator and end user guides. The online training content focuses on the administration, maintenance and augmentation of the Civic Platform configuration. In addition to the online training, zedlT Solutions will provide additional training as identified below. To ensure the training curriculum can be covered within the estimated hours, the Agency staff must complete the prerequisite online training modules by Accela prior to the scheduling of the training courses. zedlT is estimating a total of 80 hours for additional Administrative and Daily User Training deliverable. These hours are broken down as follows: • 4 hours of training planning and training exercise development (zedlT) • Up to 8 hours of remote End -User training • Up to 8 hours of remote Administrator training zedlT Solutions Responsibilities: • Provide Agency the Success Community website, demonstrate how to register and login, along with how to search for and find the online training content. • Coordinate and deliver additional hours of remote training to augment online learning. Agency Responsibilities: • Select and provide the Success Community website to the staff users who will require the online training content. • Select and prepare the power -users who will be participating in the Administrative user training • Select Daily users who will be participating in the Daily user training. • Arrange the time and qualified people for the training who are critical to the project success. • Ensure that users are proficient in using PC's in a Windows environment as a prerequisite for the course. • Ensure that users are familiar with use of standard Internet browsers as a prerequisite for the course. Acceptance Criteria: • Access online training • Completion of remote training courses DELIVERABLE 16: USER ACCEPTANCE TESTING (UAT) This deliverable is comprised of the assistance zedlT Solutions will provide to allow the Agency to accept that the solution meets the requirements as documented in the Statement of Work. zedlT will assist the Agency in the testing and validation of the solution and its readiness to be migrated to the Agency's production environment for active use and will assist in transferring the solution and any required data from Support to Production. It is the Agency's responsibility to complete all online training modules and on-site training curriculum prior to beginning User Acceptance Testing. 9 2015 Accela Inc. Page 21