2017.12.18 CC Packet - Laserfiche WebLink

Home

Statement of Work zedlT will provide support for testing, oversight, answering questions and addressing issues discovered in User Acceptance Testing. It is critical that the Agency devote ample time and resources to this effort to ensure that the system is operating per the specification identified in the deliverables above and is ready for the move to production. The testing effort will require a significant time investment by the Agency, and coordination of resources is critical. zedlT will assist the Agency as needed by providing UAT support and facilitating the completion of UAT. zedlT will address and rectify issues discovered during the UAT process as Agency staff executes testing activities. zedlT will work with the Agency to develop a test plan and deliver sample test scripts, as well as an issue log to track the progress of testing. zedlT will plan for a total of one week to complete this deliverable. If the Agency does not devote adequate time and staffing to UAT in order to completely test the solution, zedlT may opt to postpone go -live at the Agency's expense. zedlT will work diligently with the Agency to ensure this does not occur and provide several opportunities for the Agency to add additional staff and time to this effort before recommending a postponement or delay. zedlT Solutions will provide a maximum of one week (40 hours) of support for UAT and for issue resolution. In terms of specific output, the following will be executed for this deliverable: • Resolution of configuration issues identified during Agency User Acceptance Testing • Fully -tested system that is ready to move to the Agency's production environment zedlT Solutions Responsibilities: • Provide recommendations on testing strategy and provide sample test scripts • Capture a list of all configuration issues identified during UAT in a User Acceptance Issue Log • Resolution, where possible, of applicable issues identified during UAT activities Agency Responsibilities: • Provide timely and appropriate responses to zedlT's request for information • Make available the appropriate Agency key users and content experts to participate in UAT as defined and managed by Agency • Prepare test scripts for use by Agency key users • Provide zedlT with sufficient detail (including completed test scripts and system screen shots) on issues encountered to support effective and efficient issue resolution Acceptance Criteria: • Completion of UAT • Resolution of configuration issues captured in User Acceptance Issue Log DELIVERABLE 17: PRODUCTION SUPPORT The production date is the official date in which Accela Civic Platform moves from the test environment to production for daily Agency usage. This "Go -Live" date will be agreed to by both zedlT and the Agency at project inception. It may be altered only by a Change Order agreed to by both parties. In the weeks prior to moving to Production, zedlT will assist in system validation, staff preparation assistance and training, and coordination of deployment. This deliverable is comprised of the post Go Live production support assistance that zedlT will provide to address issues and provide consultative advice immediately following the move to production for daily use. 9 2015 Accela Inc. Page 22