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Statement of Work zedlT will work with the Agency to identify and address issues during this period using a Post -Production Issues List. This list will be comprised only of issues related to the defined deliverables listed in this SOW, which will be addressed by zedlT. Issues that are not directly related to requirements defined during this implementation will be the responsibility of the Agency's system administrators. Examples of issues the Agency is responsible for include training issues, functional changes beyond the scope of this Statement of Work, cosmetic changes, and procedures and/or custom documentation related to the use of Accela Automation. Specifically, zedlT will not be developing or creating additional reports, conversions, interfaces, records types, workflows, and/or inspection processes that were not included in the scope of this project. zedlT will provide one week (7 calendar days) of remote production support immediately following Go -Live. After the first 7 calendar days of go -live, zedlT will disable the issue tracking list for new issues and work to resolve all remaining in scope issues. Once all issues that are not classified as a software bug are resolved, a formal meeting will be scheduled with Agency Administrators, zedlT Services Team, and the Accela Customer Response Center (CRC) for the purpose of transitioning support of future issues, questions, and known bugs to Accela CRC. In terms of specific output, the following will be executed for this deliverable: • Finalized Post -Production issues list • Transition of the Agency from zedlT Services team to Accela CRC for ongoing support. zedlT Solutions Responsibilities: • Development of a Pre -Production checklist that details the critical tasks that must be accomplished prior to moving to Production • Provide remote support post go -live as the Agency begins to use Accela Automation • Coordinate with Accela to transition the Agency to Accela Support Agency Responsibilities: • Provide timely and appropriate responses to zedlT's request for information • Provide technical and functional user support for production planning, execution, and monitoring • Assist in the development of a Pre -Production checklist that details the critical tasks that must be accomplished prior to moving to Production Acceptance Criteria: Production system is first used by the Agency for daily use PAYMENT TERMS - FIXED FEE1 zedlT Solutions will perform the Services on a fixed-price basis based on: the nature and scope of the Services and associated deliverables outlined in this SOW, the expected staffing requirements, project schedule, zedlT Solutions and Agency roles and responsibilities and the other assumptions set forth in this SOW. zedlT Solutions' total price to perform the Services and provide the Deliverables described is $35,640.00 exclusive of taxes and expenses (the "Fixed-price"). The Fixed-price is based on the information available at the time of signing and the assumptions, dependencies and constraints, and roles and responsibilities of the Parties, as stated in this SOW. zedlT Solutions is not financially responsible for, nor can be held accountable for third party deliverables or responsibilities. Invoice Schedule: 9 2015 Accela Inc. Page 23 Commented [Al]: Update to 3 Progress Payments