2019.10.07 CC Packet - Laserfiche WebLink

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Phase 4 — Promotion to Production If the solution is developed in a test environment, the OPG-3 project team will assist Hugo in promoting the solution from Test to Production. If Hugo prefers, and provides access, the OPG-3 project team can take the lead with Hugo personnel assisting. Core Activities Include: • Work with Hugo to develop promotion plan. • Promote solution to production. • Functional testing of individual components, testing of solution using Test Scripts. • Remediate any issues within scope as necessary. Deliverables: • Laserfiche solution deployed in production and ready for end users. • Two weeks of Stabilization support after Promotion to Production. Assumptions Driving Effort: • The OPG-3 project team will continue to support the solution for two weeks after Promotion to Production while transferring support responsibilities to the OPG-3 Support Team. Phase 5 —Training, Knowledge Transfer and Transition to Support Once the solution has been promoted to production and is ready for use, OPG-3 will provide training for users and administrators. Deliverables: • Recorded demonstrations to show each step of the processes. • Knowledge Transfer sessions with OPG-3 Support on solution for post -project support. • System documentation. • User and Administrative training onsite. Assumptions Driving Effort: • Hugo will work with OPG-3 to help develop appropriate training materials for end -users. • Hugo will coordinate attendance of Hugo personnel for training sessions. • Training will occur throughout this project as the OPG-3 and Hugo teams work alongside each other. • OPG-3 may deliver a final update to the System documentation prior to project closeout if such an update is necessary. This potential final System documentation update is not a deliverable of this Phase. OPCCONFIDENTIAL I SOW — Hugo — Online Permitting Solution for Permit Works Enterprise Transformation Page 6